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You're listening to "The Podcast 
Factory Org".

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Welcome to a new episode of your 
podcast hrmeetup.©,

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your podcast about passions at 
work,

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human resources. Today, 
hrmeetup.© is a bit special since

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we are in Spain around

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Quesada. Hi, Nico.

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Hi, Michel.

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How are you doing?

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Yes, very well. And you?

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Very well. For me, 
this is my fourth time coming to

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Quesada on vacation, 
and it's the second time people

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have told me about you, and it's

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the first time we're meeting.

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Yeah, absolutely, 
absolutely.

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It's great being in Spain, 
isn't it?

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Yeah, we're very good here. So the 
wonderful mindset, the beautiful

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country, the sea, 
the great mentality,

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when people see my ID Buzz, 
they smile and ask to take photos,

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it's something that isn't as strong 
in Belgium (Nicolas Pegorer:

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Yeah, absolutely). I really like 
Spanish people,

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a shout-out to them by the way, 
if they're listening to us.

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Knowing that the podcast is 
translated into Spanish, in

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subtitles, on YouTube videos.

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Ah, that's nice!

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It's going to be nice. So Nico, 
we have a ritual opening question

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for our interviews, 
which is talking about your teenage

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dream. Because you know, 
when we are teenagers,

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we all have dreams, 
and I want to know your dream,

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the dream you had when you were a 
teenager,

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fifteen, sixteen, 
17 years old.

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What did you dream of doing?

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Even if you ended up doing 
something else, tell

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us, what was your teenage dream?

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Well, I really liked everything 
about cars and all those things.

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So the vroom, vroom - 
Laughs.

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That's it. Cars and motor racing, 
all of that (Michel Godart:

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Yeah). So when I was young, 
I dreamed of that,

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let's say. Then, 
as they say, growing up,

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you realize that it's not possible 
or that there are other things that

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don't allow you to do that.

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So yeah, I did pretty standard 
studies.

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General education?

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General, exactly.

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No university, no higher education?

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No university, no higher education

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You preferred getting hands-on 
right away?

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Yeah, well I was a bit hyperactive 
as they say,

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so I kind of needed to dabble in 
everything and start working as

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fast as possible to try to earn 
some money to make ends meet,

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as they say, right?

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Yeah. Well, that's a good quality, 
right? Being curious is a quality;

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curious people enrich themselves 
enormously on an intellectual level

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to begin with. How did Brille1Max 
come about? Because that's what

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we're going to talk about today; 
actually one day,

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Brille1Max was born. But did this 
adventure start in Belgium

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or did it start in Spain?

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No, it really started in Spain 
because initially we had other

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plans coming here to Spain.

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And then we realized—I lived for 
two months at Vistas Bahía Golf at

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my uncle's—and we realized that 
there was quite a lot of demand for

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everything related to

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concierge services, cleaning

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Concierge service is managing 
apartments or real estate

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properties (Nicolas Peroger: 
Yeah, that's it), houses, villas

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(Nicolas Peroger: 
Yeah, yeah, absolutely), of people

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who buy and invest, 
and ask someone local (Nicolas

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Peroger: Yeah, yeah) to take care 
of it, to handle check-ins and

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check-outs. We call that check-in, 
check-out.

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Absolutely. Absolutely

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That's the terminology (Nicolas 
Peroger; Yes, yes it's...), that's

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the jargon?

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That's right, Michel (Michel 
Godart: OK). I redirected myself

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into cleaning, which was also doing 
very well in Belgium.

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Ah, you started cleaning in 
Belgium? (Nicolas Pegorer: Yeah,

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yeah, I started in Belgium) So 
Brille1Max was born in Belgium?

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It wasn't directly Brille1Max; 
it was for a company.

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I was working in Dinant for a boss;

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we handled everything like the 
Citadel of Dinant,

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law firms, banks. We got off to a 
great start;

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it was going really, 
really well too.

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And we thought, we're going to 
launch a little thing in

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Spain, we didn't know what yet.

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Fell in love with Spain too?

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With the culture (Nicolas Pegorer: 
Yeah. Yeah, yeah). The people are

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great, aren't they?

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The people, the people are 
extremely pleasant, it's...

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It's a different culture, 
right?

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The sun, the sea.

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The quality of life is completely 
different,

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like for example we've been here 
for three years,

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well I haven't been sick once in 
three years,

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whereas in Belgium every year we 
had chronic bronchitis,

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we had the flu, we had this and 
that -

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Michel laughs - So, 
something that...

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Now we're going to make all the 
Belgians listening to us sick;

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they're going to say, 
"Yeah, we're all ditching and

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moving to Spain."

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Something that we, 
something that we don't have here

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anymore, so that's already a very, 
very good point. And afterwards we

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launched, so the Brille1Max 
business with the cleaning company.

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Why that name? Why Brille1Max?

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To me, what clients expect when we 
come to clean their place is for it

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to shine. So, in the end...

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The name was well chosen.

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it has to shine as much as 
possible, I'd say - Michel laughs.

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And indeed, well, 
that's our quality, we try to do

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slightly more refined cleanings by 
cleaning floor drains, sink plugs,

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and quite a few other (Michel 
Godart: Now that, that impressed

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me) things that other (Michel 
Godart: Sorry to

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interrupt, but...) people don't do.

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That, that impressed me.

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When we built your website, 
I saw your photos,

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and I said, "The guy is a neat 
freak,

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his trademark is perfectionism." 
Where does this perfectionist side

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come from? Is it the industrial 
side, is it... what part of your

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background made it so that at some 
point...

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It's my mom.

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Excellence.

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Yeah. My mom was always very 
upright,

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always tidying everything, 
cleaning,

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organizing. It really comes from 
her,

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since we were little, well, I'd 
say...

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Is your mom still with us?

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Yes, yes, she's still here.

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Good relationship with her, 
then? (Nicolas Peroger: Yes, yes,

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yes, yes. No problem) Is she proud 
of you?

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Yes, yes. She's happy with what we 
do,

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so that's the main thing.

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Not bad. So at what point did you 
realize that you wouldn't just be

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selling cleaning services? Because 
here, we're in a situation where

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you're not just selling cleaning 
(Nicolas Peroger: Yes, exactly,

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here we're...). You're selling 
something extra.

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In Spain you have around a hundred 
cleaning companies, a hundred

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concierge services, 
so (Michel Godart: That's right).

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For us, standing out really meant 
trying to do truly high-quality

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work, which means really going 
everywhere,

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forgetting nothing.

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Not just...

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It has to be flawless.

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Exactly. Not just glossing over 
things or going around with a

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feather duster to dust (Michel 
Godart: Yeah) or anything like

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that. We really want a full 
disinfection of the accommodation

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once the tenants have left.

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And try to provide something that 
others don't do as well as us, I'd

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say, without wanting of course to 
criticize anyone because I know

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very well that everyone does their 
best to keep

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their business running.

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There is an aspect that is often 
forgotten,

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which is that we are in a hot 
country with a lot of humidity.

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And hygiene, and the, 
well maybe I'll teach you something

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here but, the bacterial world is 
(Nicolas Peroger: Yeah, yeah)

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develops more easily in heat and 
humidity (Nicolas Peroger: Yeah,

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yeah) so we have factors here that 
are very strong for infections

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(Nicolas Peroger: 
You got that right). And so I think

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hygiene is something super 
important; it's nice to know when

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you walk into a place that is so 
clean, you say, "You could eat off

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the floor" (Nicolas Peroger: Yeah,

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yeah). You know the expression, 
right?

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Yes, yes, that's exactly it, 
yes, that's our goal actually. It's

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trying to really provide that 
service where there is nothing left

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behind, not a single stray hair.

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Practically like in hotels, 
you know.

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For me, my pleasure is preparing 
the villa so that when my clients

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arrive, well, they go, 
"Wow!" The sheets smell good," we

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have a whole dry-cleaning setup, 
all our bed linen goes to the dry

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cleaners, everything comes out...

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You work with partners (Nicolas 
Peroger: Yeah, yeah), we'll get to

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that shortly. When the cleaning job 
is done perfectly, paradoxically

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nobody notices the work because 
everyone assumes it's normal.

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That feeling of "Well, 
it's just normal really," you know?

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Behind it there is an immense 
amount of work, do your clients

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still make a comment at some point?

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Yes, yes. Well, right here, 
for example yesterday I received a

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message from the owner whose guests 
were staying at his place, who got

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a message saying everything was 
truly spotless, that the sheets

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smelled extremely good as well as 
the bath towels, and that even the

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tea towel and the cleaning cloths 
smelled like they came from the dry

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cleaner. That's really our goal, 
to truly provide this full, full,

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full service for our clients.

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That's where you stand out (Nicolas 
Pegorer: Yeah). What's the

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difference for you between it's 
clean and it's done professionally?

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What's the "professional" side?

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You've already talked about it a 
bit, but...

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To me, just cleaning, 
well, just a quick clean is what a

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lot of moms or a lot of people do 
at home,

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the house is clean and that's it, 
but they don't necessarily do,

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well, every little corner or the 
shutter

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casings, or all the...

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You don't run your finger across 
the top of the wardrobe (Nicolas

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Pegorer: Exactly, 
exactly) that sort of thing, yeah.

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Whereas with us, 
normally after cleaning you can

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check everywhere. We've done the 
shutter casings, we've done the

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doors, we've done the tops of the 
doors, we've done the floor drains,

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we've done the sinks, 
the sink plugs, so we try to...

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It's not always pleasant, 
you know, clearing out the shower

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drains, removing the body hair, 
the hair... You have to have some

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courage for that, 
don't you?

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As some clients have already told 
me,

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we have some clients who have 
already asked us,

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saying "Well, we're bringing you 
in,

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we're paying the price, 
but we want you to do what we don't

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do when we clean," you see?

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I have a lot of clients who are 
like that.

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Obviously every client cleans their 
home,

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but they call me to do all those 
little things that they don't...

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The "+1" touch (Nicolas Pegorer: 
Exactly) that people don't think

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about (Nicolas Pegorer: 
Exactly), that's it really.

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Everything that they don't do and 
don't regularly think about.

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And we're there to do that.

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But you don't learn that in school,

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do you?

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Oh no. It's really the desire to do 
something top-notch,

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you know. And what we really like 
is taking brand new villas and

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making sure that after two or three 
years,

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when the owner arrives, 
they still see their villa as brand

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new. There are no stains on the 
walls, no scuffs from suitcases, we

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scrub everything with a magic 
eraser. We try to keep the property

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in the exact state the client 
entrusted it to us.

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Nico, I don't mean to burst your 
bubble,

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but you don't achieve a result like 
that overnight;

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there's bound to be a learning 
curve.

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So that means at the beginning, 
you might make blunders, overlook

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little things... are there lessons 
you learned on the job where you

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told yourself, "Ah, 
now I'll watch out for that," or...

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Does that still happen even now 
after all these years?

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Yes, yes, yes, because what you 
really mustn't forget when doing

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the cleaning, what saves me, 
I'd say in general,

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is that when I've finished cleaning 
everything,

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I take 10 to 15 minutes and do a 
full check of the house again,

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actually. To— *Michel laughs* —you 
see,

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00:07:48,270 --> 00:07:49,890
I bend down a bit, I check if I 
left any

232
00:07:49,890 --> 00:07:51,078
streaks on the windows...

233
00:07:51,240 --> 00:07:52,558
I'm laughing because I've already 
seen the result, and I think to

234
00:07:52,558 --> 00:07:53,680
myself, "No way he does that on top 
of everything else!"

235
00:07:53,680 --> 00:07:56,048
You see, if you just do your 
cleaning and then when you're done,

236
00:07:56,048 --> 00:07:58,280
you pack up your things and go 
home, well, it's possible you

237
00:07:58,280 --> 00:08:01,432
missed this or that (Michel Godart: 
Ah, like that?). Whereas when you

238
00:08:01,432 --> 00:08:03,273
take another, let's say ten 
minutes,

239
00:08:03,273 --> 00:08:04,818
ten or fifteen minutes at most.

240
00:08:04,820 --> 00:08:07,387
You go back over everything, 
you lift the toilet seat, you check

241
00:08:07,387 --> 00:08:09,809
if you missed a little spot, 
you look at your windows to see if

242
00:08:09,809 --> 00:08:11,891
you left a streak, 
the mirrors, the drains, the sink

243
00:08:11,891 --> 00:08:15,379
stoppers, and other things. And I 
think that's how you can achieve a

244
00:08:15,379 --> 00:08:17,940
truly professional result, 
in my opinion.

245
00:08:17,940 --> 00:08:18,780
And optimal, you know.

246
00:08:18,780 --> 00:08:20,060
And optimal for the client.

247
00:08:20,100 --> 00:08:22,123
At first, you did cleaning and then 
you ended up,

248
00:08:22,123 --> 00:08:24,500
because you set up a collaboration 
with Daniele Langer,

249
00:08:24,500 --> 00:08:27,229
Danido Immo (Nicolas Peroger: 
Yes) you ended up doing concierge

250
00:08:27,229 --> 00:08:29,300
services, how do concierge services 
come about?

251
00:08:29,340 --> 00:08:30,939
Was it you who saw the need?

252
00:08:31,020 --> 00:08:33,717
Or was it the clients who came to 
you and said "You know Nico, could

253
00:08:33,717 --> 00:08:35,260
you do this too?", 
how does it happen?

254
00:08:35,620 --> 00:08:38,034
It's not that we particularly 
needed it,

255
00:08:38,034 --> 00:08:40,448
it was actually the client demand 
which,

256
00:08:40,448 --> 00:08:43,785
over time, would you be interested 
in managing my villa,

257
00:08:43,785 --> 00:08:46,620
doing check-in, check-out, 
managing clients?

258
00:08:46,620 --> 00:08:48,020
But that adds an extra layer, 
doesn't it?

259
00:08:48,060 --> 00:08:49,761
Yes, it adds extra work, 
but as you say,

260
00:08:49,761 --> 00:08:52,737
we partnered up with Danido Immo 
who is truly an exceptional person

261
00:08:52,737 --> 00:08:53,747
(Michel Godart: Yes).

262
00:08:53,747 --> 00:08:56,618
She does great work in terms of 
everything related to contracts,

263
00:08:56,618 --> 00:08:58,745
she even does everything too, 
she isn't afraid,

264
00:08:58,745 --> 00:09:01,190
she's a real estate agent but if we 
need her to clean too,

265
00:09:01,190 --> 00:09:03,208
she's not someone who will complain 
or say no,

266
00:09:03,208 --> 00:09:04,537
Daniele is a Swiss Army knife.

267
00:09:04,580 --> 00:09:05,580
We say hello to her!

268
00:09:05,580 --> 00:09:06,740
She really is exceptional.

269
00:09:06,740 --> 00:09:09,667
For my part, in any case, 
I'm truly happy to work with that

270
00:09:09,667 --> 00:09:12,533
person who really is, 
on top of being a Swiss Army knife,

271
00:09:12,533 --> 00:09:15,211
someone very honest and very human 
(Michel Godart:

272
00:09:15,211 --> 00:09:17,219
Yeah). And that's really what I'm 
looking for.

273
00:09:17,420 --> 00:09:19,753
In my collaborators at least, it's 
the same with

274
00:09:19,753 --> 00:09:20,860
the girls we work with.

275
00:09:20,900 --> 00:09:22,504
So here it's not even that she 
works for you, it's a collaboration

276
00:09:22,504 --> 00:09:23,838
(Nicolas Peroger: 
Yes, yes) which means you surround

277
00:09:23,838 --> 00:09:25,350
yourself with the right partners 
(Nicolas Peroger: Yes, yes

278
00:09:25,350 --> 00:09:26,418
that's right), do you have other 
partners?

279
00:09:26,580 --> 00:09:28,961
Well, I like working with girls who 
are mostly autónomo,

280
00:09:28,961 --> 00:09:30,580
so who are registered 
self-employed.

281
00:09:30,580 --> 00:09:31,500
Freelancers?

282
00:09:31,500 --> 00:09:33,969
Whom I can pay through invoices, 
and who send me their

283
00:09:33,969 --> 00:09:34,980
invoices every week.

284
00:09:35,020 --> 00:09:36,300
Is it a more efficient model?

285
00:09:36,820 --> 00:09:38,100
I think it is, yes.

286
00:09:38,340 --> 00:09:39,500
Is there accountability?

287
00:09:39,740 --> 00:09:42,702
Exactly, accountability. It's good 
that the people working are in

288
00:09:42,702 --> 00:09:45,612
proper order, there's no issue, and 
that way I think we avoid

289
00:09:45,612 --> 00:09:46,660
quite a few problems.

290
00:09:46,700 --> 00:09:50,286
At what point do you stop being 
just a service provider and become

291
00:09:50,286 --> 00:09:52,743
the person who manages someone's 
property,

292
00:09:52,743 --> 00:09:54,887
someone's asset? There's a nuance 
there,

293
00:09:54,887 --> 00:09:56,696
right? You see, you're just a 
service provider, you sell a

294
00:09:56,696 --> 00:09:58,596
service, and then all of a sudden 
you become the go-to person

295
00:09:58,596 --> 00:10:00,493
(Nicolas Peroger: 
Yes, yes). you're the go-to person

296
00:10:00,493 --> 00:10:02,913
for a property, for a place in 
Spain (Nicolas Peroger: Yes, yes.

297
00:10:02,913 --> 00:10:04,557
Yes, yes). How does that happen, 
what's the

298
00:10:04,557 --> 00:10:05,740
moment when it turns into that?

299
00:10:05,780 --> 00:10:09,001
It's the trust that the client 
comes to have in us,

300
00:10:09,001 --> 00:10:12,140
based on our work and our sincerity 
toward them.

301
00:10:12,180 --> 00:10:15,519
It happens little by little; 
we started the first year managing

302
00:10:15,519 --> 00:10:17,690
10 to 15 houses. Then the second 
year,

303
00:10:17,690 --> 00:10:20,068
we had 30 to 40, and now we manage 
properties

304
00:10:20,068 --> 00:10:21,258
for around 50 owners.

305
00:10:21,300 --> 00:10:22,619
How many years of experience do you 
have here?

306
00:10:22,660 --> 00:10:23,699
Here, it's the third year.

307
00:10:23,699 --> 00:10:24,500
Third year already.

308
00:10:24,500 --> 00:10:27,080
We're at three years. We have about 
50 owners (Michel Godart:

309
00:10:27,080 --> 00:10:29,060
Wow) under management (Michel 
Godart:

310
00:10:29,060 --> 00:10:31,940
Yes). And we have about 20 
properties available for rent,

311
00:10:31,940 --> 00:10:34,220
with villas suited for virtually 
any budget.

312
00:10:34,260 --> 00:10:37,217
So, we can go from a luxury villa 
at €300 a night to a standard

313
00:10:37,217 --> 00:10:39,150
Spanish-style villa (Michel Godart:

314
00:10:39,150 --> 00:10:42,166
I saw, I saw on your site) where 
you're at €120 or €130 a night,

315
00:10:42,166 --> 00:10:43,977
where you have private pools and...

316
00:10:44,300 --> 00:10:46,172
There was even a gentleman from 
Mons who came, a police officer

317
00:10:46,172 --> 00:10:47,756
(Nicolas Peroger: 
Yes, that's right, yes), who said

318
00:10:47,756 --> 00:10:48,340
he was delighted.

319
00:10:48,340 --> 00:10:50,066
It's the second time he's booked 
with us,

320
00:10:50,066 --> 00:10:52,704
and each time he's been very 
pleased with his vacation (Michel

321
00:10:52,704 --> 00:10:55,446
Godart: Yes), and he sent us a nice 
thank-you message completely

322
00:10:55,446 --> 00:10:56,818
unprompted, which is really...

323
00:10:56,860 --> 00:10:57,980
Completely unsolicited, 
on top of that!

324
00:10:58,300 --> 00:10:59,300
Exactly. Without even being asked.

325
00:10:59,300 --> 00:11:00,300
Straight from the heart!

326
00:11:00,380 --> 00:11:02,928
Right, yeah. To be completely 
honest, I was at home one evening

327
00:11:02,928 --> 00:11:05,525
and I received the video he made 
for me, without having asked him

328
00:11:05,525 --> 00:11:08,528
for anything. And it's true that I 
was still extremely touched that

329
00:11:08,528 --> 00:11:09,790
this person did that for me.

330
00:11:09,790 --> 00:11:11,950
I saw, that's a wonderful 
compliment, isn't it, I think?

331
00:11:11,990 --> 00:11:14,150
Yeah. Honestly, it's great 
recognition.

332
00:11:14,150 --> 00:11:17,105
Speaking of recognition, 
when a client hands over their keys

333
00:11:17,105 --> 00:11:20,002
to you to manage their property, 
what does that represent to

334
00:11:20,002 --> 00:11:21,353
you? (Nicolas Pegorer: Ah for us 
it's...) What kind of

335
00:11:21,353 --> 00:11:21,910
feeling do you experience?

336
00:11:21,910 --> 00:11:24,790
A feeling of trust and 
professionalism.

337
00:11:24,830 --> 00:11:26,807
Because it's not—I mean it's not 
always easy,

338
00:11:26,807 --> 00:11:29,409
even from the owner's perspective, 
to hand over their keys;

339
00:11:29,409 --> 00:11:31,648
they really need to feel confident 
(Michel Godart:

340
00:11:31,648 --> 00:11:33,106
Yes) and genuinely have someone.

341
00:11:33,150 --> 00:11:35,854
I mean, there are several concierge 
services and I see that the

342
00:11:35,854 --> 00:11:38,818
concierge services that thrive are 
often run by very good people and

343
00:11:38,818 --> 00:11:41,678
people who are genuinely humane, 
so you have to—I think you have to

344
00:11:41,678 --> 00:11:43,238
be quite personable to manage these

345
00:11:43,238 --> 00:11:44,430
villas, not be afraid to...

346
00:11:44,470 --> 00:11:46,378
But you said the key word, it's the 
relationship of trust

347
00:11:46,378 --> 00:11:47,390
that must be strong above all!

348
00:11:47,390 --> 00:11:48,110
Yeah.

349
00:11:48,110 --> 00:11:49,030
Right?

350
00:11:49,030 --> 00:11:51,550
Yeah, yeah. The client has to be 
able to trust you blindly.

351
00:11:51,590 --> 00:11:54,522
It has to be aligned with values, 
knowing how to recognize the person

352
00:11:54,522 --> 00:11:56,118
in oneself, a mirror effect of 
sorts,

353
00:11:56,118 --> 00:11:57,725
right? (Nicolas Pegorer: 
Yes, yes). What is difficult in

354
00:11:57,725 --> 00:11:59,110
your line of work? What is the 
hardest part?

355
00:11:59,230 --> 00:12:01,802
Actually, for us, 
the hardest part is always,

356
00:12:01,802 --> 00:12:05,118
let's say, when the owner comes 
back home after six months,

357
00:12:05,118 --> 00:12:08,163
eight months, a year, 
that they can find their house in

358
00:12:08,163 --> 00:12:10,600
the exact same state they left it a 
year ago,

359
00:12:10,600 --> 00:12:13,646
even though fifteen, 
20, 30 rentals have gone through

360
00:12:13,646 --> 00:12:16,384
there. For us, the goal is for the 
owner to arrive and say to

361
00:12:16,384 --> 00:12:19,462
themselves, "Nobody has been in my 
home for a year." For us,

362
00:12:19,462 --> 00:12:20,969
that's really our goal.

363
00:12:21,570 --> 00:12:23,733
When everything is going well, 
nobody calls you - Nicolas laughs -

364
00:12:23,733 --> 00:12:25,659
but when there's a hiccup, 
they call you (Nicolas Peroger:

365
00:12:25,659 --> 00:12:29,143
Yes, yes that's...). have you 
already had that situation? Have

366
00:12:29,143 --> 00:12:30,769
there already been stories that 
were difficult to handle?

367
00:12:31,090 --> 00:12:33,393
Yes, yes. We've already had a few 
stories that were quite

368
00:12:33,393 --> 00:12:34,450
complicated to handle.

369
00:12:34,490 --> 00:12:36,315
A lack of understanding of your 
reality,

370
00:12:36,315 --> 00:12:38,570
are there things that are 
systematically harder?

371
00:12:38,610 --> 00:12:41,181
The most important thing for us, 
though, is that when they have

372
00:12:41,181 --> 00:12:43,407
issues with clients, 
well, it's still being able to be

373
00:12:43,407 --> 00:12:45,681
there to support them, 
supervise the client, so that if

374
00:12:45,681 --> 00:12:46,769
they have a problem, well,

375
00:12:46,769 --> 00:12:48,006
being able to go help them out.

376
00:12:48,050 --> 00:12:49,090
That's the real challenge?

377
00:12:49,130 --> 00:12:51,671
Yes, that's the real challenge, 
it's always being able to satisfy

378
00:12:51,671 --> 00:12:53,010
everyone, I would say. Because...

379
00:12:53,050 --> 00:12:55,050
Even though everyone is different, 
with different expectations, yeah.

380
00:12:55,050 --> 00:12:57,721
I can wake up in the morning, 
and 1h later someone will call me

381
00:12:57,721 --> 00:12:59,376
saying, "Well, my water meter 
burst,

382
00:12:59,376 --> 00:13:01,351
the entire basement downstairs is 
flooded,

383
00:13:01,351 --> 00:13:04,019
we have to find something, 
we have to do something." Then 2h

384
00:13:04,019 --> 00:13:05,991
later, I might get someone telling 
me,

385
00:13:05,991 --> 00:13:08,949
"Well, we're in a villa, 
we pushed the sliding glass door,

386
00:13:08,949 --> 00:13:12,011
and it cracked." And then in the 
evening a third one,

387
00:13:12,011 --> 00:13:15,623
"Our air conditioning is leaking, 
you need to send us a plumber." And

388
00:13:15,623 --> 00:13:17,465
so you see, actually it's this 
system,

389
00:13:17,465 --> 00:13:20,460
in fact we never stop because, 
let's say during the day we do the

390
00:13:20,460 --> 00:13:23,168
cleanings, in the morning we do the 
check-ins and the...

391
00:13:23,570 --> 00:13:25,349
We do the check-out in the morning,

392
00:13:25,349 --> 00:13:27,370
then the day is dedicated to 
cleanings.

393
00:13:27,410 --> 00:13:30,275
And starting from 15-16h, 
we resume check-ins and client

394
00:13:30,275 --> 00:13:31,289
arrivals. Or the...

395
00:13:31,290 --> 00:13:32,329
Or check-outs as well.

396
00:13:32,330 --> 00:13:34,203
Or check-outs. And in between all 
that,

397
00:13:34,203 --> 00:13:37,162
we try to handle other clients' 
problems (Michel Godart:

398
00:13:37,162 --> 00:13:39,751
Oh boy). So it's, 
you can't say it's the easiest job

399
00:13:39,751 --> 00:13:42,526
in the world—it's easy when 
everything is going well.

400
00:13:42,530 --> 00:13:43,810
But it's not calm and relaxed 
(mimicking a Marseille accent).

401
00:13:43,850 --> 00:13:46,479
Yes, exactly, that's it. It can 
be—there are days that are calm and

402
00:13:46,479 --> 00:13:49,104
relaxed, but that's starting to 
become rare because the more

403
00:13:49,104 --> 00:13:50,647
clients we have, obviously the more

404
00:13:50,647 --> 00:13:51,728
problems we have, and...

405
00:13:51,730 --> 00:13:53,066
Success brings the scale of the 
challenges, really (Nicolas

406
00:13:53,066 --> 00:13:55,119
Pegorer: Yeah, exactly, 
absolutely). Now, there's a

407
00:13:55,119 --> 00:13:57,573
question that has been on my mind a 
lot since I met you:

408
00:13:57,573 --> 00:14:00,808
how do you build a relationship of 
trust with someone who is sometimes

409
00:14:00,808 --> 00:14:02,649
on the other side of Europe, 
in Belgium,

410
00:14:02,649 --> 00:14:04,657
or even further away, 
and you have to build a

411
00:14:04,657 --> 00:14:05,770
relationship of trust?

412
00:14:05,770 --> 00:14:08,265
Yes, well, that comes down a bit to 
your attitude and who you are. The

413
00:14:08,265 --> 00:14:10,129
clients who work with me very often 
know me,

414
00:14:10,129 --> 00:14:13,032
or got my number from other friends 
of theirs whose (Michel Godart:

415
00:14:13,032 --> 00:14:14,430
Yes) property I already manage.

416
00:14:14,470 --> 00:14:17,872
So this relationship of trust 
already exists a bit to begin with,

417
00:14:17,872 --> 00:14:20,077
since I often work with friends of 
theirs,

418
00:14:20,077 --> 00:14:22,786
and they'll recommend me, 
saying that I'm a person,

419
00:14:22,786 --> 00:14:25,747
well, who is reliable, 
and that they can work with me with

420
00:14:25,747 --> 00:14:26,750
their eyes closed.

421
00:14:26,790 --> 00:14:29,959
Let's just say I'm not doing this 
to become a millionaire,

422
00:14:29,959 --> 00:14:33,391
so I really do it out of passion 
and the pleasure of keeping your

423
00:14:33,391 --> 00:14:35,305
villas like new, 
your villa clean.

424
00:14:35,510 --> 00:14:37,070
Your satisfaction is seeing the 
client happy, basically?

425
00:14:37,110 --> 00:14:39,041
Exactly (Michel Godart: 
Yeah), my own satisfaction is

426
00:14:39,041 --> 00:14:41,309
really that (Michel Godart: 
So...), it's that the client trusts

427
00:14:41,309 --> 00:14:42,606
me and is happy with my work. And 
to me,

428
00:14:42,606 --> 00:14:43,790
that's worth all the gold in the 
world.

429
00:14:43,790 --> 00:14:46,012
When you started out in Spain, 
you know the challenge when you

430
00:14:46,012 --> 00:14:48,278
start out as self-employed is 
finding your first clients, and

431
00:14:48,278 --> 00:14:50,499
then after that it builds up, 
and then at some point something

432
00:14:50,499 --> 00:14:52,330
happens and boom, 
that's it, it takes off (Nicolas

433
00:14:52,330 --> 00:14:54,727
Peroger: Yeah, yeah). Did you have 
that kind of moment, was there a

434
00:14:54,727 --> 00:14:56,469
key moment in your journey that 
triggered that?

435
00:14:56,469 --> 00:14:57,110
Between...

436
00:14:57,110 --> 00:14:58,589
A key client, maybe?

437
00:14:59,150 --> 00:15:03,172
A key client? Yes, 
I had a key client who was really

438
00:15:03,172 --> 00:15:06,044
extremely happy with our work, 
and thanks to her,

439
00:15:06,044 --> 00:15:08,916
she recommended me to two or three 
of her friends.

440
00:15:08,920 --> 00:15:11,690
And now, let's say, 
for that group of three or four

441
00:15:11,690 --> 00:15:15,200
people, they have at least, 
say, around seven or eight villas.

442
00:15:15,240 --> 00:15:16,957
We manage all that, 
and as we go along,

443
00:15:16,957 --> 00:15:19,725
well, we chat with the clients, 
we organize little brunches

444
00:15:19,725 --> 00:15:22,160
specifically to make sure 
everything's going well.

445
00:15:22,160 --> 00:15:24,344
At the end of each season, 
we meet with the clients,

446
00:15:24,344 --> 00:15:25,800
we lay our cards on the table a 
bit,

447
00:15:25,800 --> 00:15:26,996
and we say, "That went well.

448
00:15:27,000 --> 00:15:29,000
That didn't go well, 
this needs to change.

449
00:15:29,000 --> 00:15:31,317
It would be good to improve this or 
it would be good to add that."

450
00:15:31,360 --> 00:15:32,760
So, continuous improvement.

451
00:15:32,920 --> 00:15:34,602
Exactly (Michel Godart: 
Wow), that's it. Like, we have a

452
00:15:34,602 --> 00:15:37,191
great client in Benijófar who has a 
gorgeous villa,

453
00:15:37,191 --> 00:15:38,877
four bedrooms, three bathrooms.

454
00:15:39,040 --> 00:15:42,400
And he had this whole basement area 
that wasn't being used.

455
00:15:42,480 --> 00:15:46,118
So this year, we asked him to 
create a fifth bedroom—to put in an

456
00:15:46,118 --> 00:15:48,426
armchair, set up a TV for the 
teenagers,

457
00:15:48,426 --> 00:15:49,680
add a foosball table.

458
00:15:49,680 --> 00:15:50,680
Do they listen to you?

459
00:15:50,840 --> 00:15:53,402
Yes, yes. And to put a bed to the 
side, which will allow us to have a

460
00:15:53,402 --> 00:15:56,252
fifth bedroom, increase the rental 
price, and host more people in that

461
00:15:56,252 --> 00:15:58,476
villa (Michel Godart: 
Well, they're eager for that, of

462
00:15:58,476 --> 00:16:01,084
course). And let's say (Michel 
Godart: A win-win), it's a win for

463
00:16:01,084 --> 00:16:03,499
everyone (Michel Godart: 
Everyone, yeah, exactly), it's a

464
00:16:03,499 --> 00:16:05,866
win for us, it's a win for the 
owner, and it's a win for guests

465
00:16:05,866 --> 00:16:07,700
looking for villas for ten or 
fifteen people.

466
00:16:07,740 --> 00:16:10,184
That was going to tie into my last 
question. The last question I had

467
00:16:10,184 --> 00:16:12,165
for you before we move on to human 
resources is:

468
00:16:12,165 --> 00:16:14,348
well, you know when you manage a 
property remotely,

469
00:16:14,348 --> 00:16:16,685
people might think, 
"Well, I'll buy a property in Spain

470
00:16:16,685 --> 00:16:19,220
and do everything myself remotely," 
is that unmanageable?

471
00:16:19,220 --> 00:16:19,940
Yeah, it's unmanageable.

472
00:16:19,940 --> 00:16:20,860
You need someone.

473
00:16:20,860 --> 00:16:22,666
But the problem is that you rent it 
out,

474
00:16:22,666 --> 00:16:24,528
put up a lockbox, 
the client can arrive,

475
00:16:24,528 --> 00:16:27,294
get the keys, and do whatever they 
want with the apartment.

476
00:16:27,300 --> 00:16:30,446
You have a security deposit, but it 
often ranges

477
00:16:30,446 --> 00:16:31,940
between €300 and €500.

478
00:16:31,940 --> 00:16:33,484
That doesn't cover damages (Nicolas 
Peroger: No, no) or things like

479
00:16:33,484 --> 00:16:35,052
that. Have you ever taken back a 
property with damages where you

480
00:16:35,052 --> 00:16:36,589
have to, well, unfortunately tell 
the owner (Nicolas Peroger:

481
00:16:36,589 --> 00:16:37,660
Yes, yes, well...) that things were 
broken?

482
00:16:37,700 --> 00:16:42,158
Yes, yes, well. We managed a villa 
in Cabo Roig where the owner never

483
00:16:42,158 --> 00:16:43,620
asked for a deposit.

484
00:16:43,660 --> 00:16:47,695
After finding the villa in a truly 
dreadful state five or six times,

485
00:16:47,695 --> 00:16:51,443
we preferred to stop working with 
this client because she kept

486
00:16:51,443 --> 00:16:53,965
telling us, "Yes, 
I will ask for a deposit,

487
00:16:53,965 --> 00:16:56,226
yes I will ask for a deposit." In 
the end,

488
00:16:56,226 --> 00:16:58,854
she never asked for it, 
and every time we would find the

489
00:16:58,854 --> 00:17:00,139
house in a dreadful state.

490
00:17:00,140 --> 00:17:04,040
So, let's say it takes a solid 4 
hours for two people to clean a

491
00:17:04,040 --> 00:17:07,472
villa the way we do it, 
and in this villa we would end up

492
00:17:07,472 --> 00:17:09,880
spending an extra 2 hours per 
person.

493
00:17:09,920 --> 00:17:10,920
Oh wow, totally!

494
00:17:10,920 --> 00:17:13,280
Yeah, yeah, we were up to 6 hours 
for two people to clean.

495
00:17:13,280 --> 00:17:14,859
Are we dealing with cases or 
situations where sometimes people

496
00:17:14,859 --> 00:17:16,467
have no respect for those who come 
in to clean afterward (Nicolas

497
00:17:16,467 --> 00:17:17,568
Peroger: Yes, yes, yes, absolutely) 
and you

498
00:17:17,568 --> 00:17:18,640
feel like there's really a lack of 
respect?

499
00:17:18,640 --> 00:17:19,240
Absolutely.

500
00:17:19,240 --> 00:17:20,646
Is that increasing more and more, 
or is it

501
00:17:20,646 --> 00:17:21,760
something that remains stable?

502
00:17:21,960 --> 00:17:24,596
No, it remains stable, 
let's say it's still quite rare

503
00:17:24,596 --> 00:17:27,350
(Michel Godart: Yeah), 
but it still happens that people

504
00:17:27,350 --> 00:17:29,517
come here and have no respect for 
the villas.

505
00:17:29,640 --> 00:17:32,026
Fortunately, we're here to come in 
afterward and restore

506
00:17:32,026 --> 00:17:33,119
the villa as if nothing...

507
00:17:33,160 --> 00:17:35,072
But you communicate with these 
clients (Nicolas Peroger: Yes, yes)

508
00:17:35,072 --> 00:17:36,516
when you check them in, 
you pay attention, you know,

509
00:17:36,516 --> 00:17:36,920
there's a...

510
00:17:36,920 --> 00:17:39,497
Yes, everything is planned. Every 
time in each villa, there are house

511
00:17:39,497 --> 00:17:42,277
rules, everything is set up so that 
they respect the property.

512
00:17:42,480 --> 00:17:45,735
Let's just say that if they happen 
to be young or they come to party,

513
00:17:45,735 --> 00:17:49,051
well, they know full well which 
properties to rent where there's no

514
00:17:49,051 --> 00:17:50,118
deposit with Airbnb.

515
00:17:50,320 --> 00:17:52,135
And when that's the case, 
we know very well what they're

516
00:17:52,135 --> 00:17:53,239
coming here to do, 
so there you go.

517
00:17:53,280 --> 00:17:55,594
And we set up a QR code that you'll 
soon be able to put in the villas

518
00:17:55,594 --> 00:17:57,777
or the places you clean to say 
"Review us on Google" (Nicolas

519
00:17:57,777 --> 00:17:59,436
Peroger: Exactly), 
that's going to be great.

520
00:17:59,440 --> 00:18:02,293
That's wonderful. That'll be really 
nice, it's true that it's always

521
00:18:02,293 --> 00:18:04,947
nice to have a little review on 
Google (Michel Godart: A review on

522
00:18:04,947 --> 00:18:07,651
Google), whether it's positive or 
even, I won't say negative, but

523
00:18:07,651 --> 00:18:10,504
constructive, so that if people had 
any issue whatsoever, well, it's

524
00:18:10,504 --> 00:18:13,227
always good to be able to post it. 
And that way we can always improve

525
00:18:13,227 --> 00:18:15,470
too (Michel Godart: 
Yes), it's really great, Michel.

526
00:18:15,470 --> 00:18:17,870
My pleasure. And I think it was 
something that needed a bit of a

527
00:18:17,870 --> 00:18:20,043
push because I hear plenty of 
compliments about your work, but I

528
00:18:20,043 --> 00:18:21,950
wasn't seeing them on Google. And I 
mentioned it to you, you told me

529
00:18:21,950 --> 00:18:23,536
"Good idea," you're doing it, 
well, thank you (Nicolas Peroger:

530
00:18:23,536 --> 00:18:25,832
Yeah). It's also a gift you're 
giving me by (Nicolas Peroger: Yes)

531
00:18:25,832 --> 00:18:28,292
following an idea. So we're going 
to wrap up this podcast with three

532
00:18:28,292 --> 00:18:30,528
simple questions. You're having to 
manage staff, right, you're growing

533
00:18:30,528 --> 00:18:32,069
(Nicolas Peroger: 
Yes, yes). And you're growing more

534
00:18:32,069 --> 00:18:33,780
and more, and in my opinion you 
work so well that at some point

535
00:18:33,780 --> 00:18:35,729
you're going to open a subsidiary - 
Nicolas laughs - I don't know, but

536
00:18:35,729 --> 00:18:37,783
I see your future (Nicolas Peroger: 
No, it's not...) as quite positive.

537
00:18:37,790 --> 00:18:40,071
I don't really want to grow and 
have,

538
00:18:40,071 --> 00:18:42,505
say, 100 or 150 of them (Michel 
Godart:

539
00:18:42,505 --> 00:18:45,317
Yes), I think where we are right 
now is a very,

540
00:18:45,317 --> 00:18:48,284
very good place, 
I'm not really looking to have

541
00:18:48,284 --> 00:18:51,316
more. If I can manage to sustain 
what we have right now,

542
00:18:51,316 --> 00:18:53,630
honestly, I make a very, 
very good living.

543
00:18:53,630 --> 00:18:56,578
I pay my employees very well; 
they make between €15 and €20 an

544
00:18:56,578 --> 00:18:59,682
hour. Daniele works very well too, 
and with the four of us

545
00:18:59,682 --> 00:19:00,870
like this, for now...

546
00:19:00,870 --> 00:19:01,830
It's a good balance?

547
00:19:01,830 --> 00:19:03,934
Exactly, I might take on a fifth 
person, maybe for next year (Michel

548
00:19:03,934 --> 00:19:05,470
Godart: Well, speaking of which) 
just to be sure.

549
00:19:05,510 --> 00:19:07,674
Speaking of which, 
if you recruit someone who is

550
00:19:07,674 --> 00:19:10,431
sometimes going to work in 
properties and the privacy of your

551
00:19:10,431 --> 00:19:13,054
clients' homes. What do you look 
for in this person even

552
00:19:13,054 --> 00:19:14,308
before technical skills?

553
00:19:14,310 --> 00:19:17,743
For me, hiring someone means the 
person will come work with me at

554
00:19:17,743 --> 00:19:21,435
least three or four times minimum 
before I can tell whether I'm going

555
00:19:21,435 --> 00:19:22,470
to keep them or not.

556
00:19:22,470 --> 00:19:23,390
And feel confident?

557
00:19:23,390 --> 00:19:24,430
And feel confident.

558
00:19:24,430 --> 00:19:27,272
She is of course trained, 
because most of the women who come

559
00:19:27,272 --> 00:19:30,462
to work, well, they clean well, 
but they clean more like they clean

560
00:19:30,462 --> 00:19:33,807
at their own place. There can't be 
any streaks on all the bathroom

561
00:19:33,807 --> 00:19:36,350
glass, the mirrors, 
all that stuff doesn't fly.

562
00:19:36,390 --> 00:19:38,513
So they are trained to do windows, 
they are trained (Michel Godart:

563
00:19:38,513 --> 00:19:39,990
And that can be taught?) for 
cleaning. Yes, yes

564
00:19:40,030 --> 00:19:42,269
Can you teach someone to have an 
eye for detail?

565
00:19:42,270 --> 00:19:43,913
Can that be learned? (Nicolas 
Peroger: Yes, yes), even someone

566
00:19:43,913 --> 00:19:45,091
who doesn't have it? (Nicolas 
Peroger: Yeah,

567
00:19:45,091 --> 00:19:46,230
yeah). Yeah, you have a knack for 
doing that?

568
00:19:46,230 --> 00:19:48,030
She needs to have it, 
otherwise I'd rather she work for

569
00:19:48,030 --> 00:19:49,750
someone else than for me, you know? 
(Michel Godart:

570
00:19:49,750 --> 00:19:50,830
Yeah) Because... For starters.

571
00:19:50,950 --> 00:19:51,950
You're demanding on that front?

572
00:19:51,950 --> 00:19:54,152
Exactly. First of all, 
I put them to work, and every time

573
00:19:54,152 --> 00:19:56,343
they finish, well, 
I go over the property again,

574
00:19:56,343 --> 00:19:58,750
I fix the little things that aren't 
always spotless.

575
00:19:58,750 --> 00:20:01,030
But there it is, 
for me it's also a pleasure,

576
00:20:01,030 --> 00:20:03,942
I have no problem doing it, 
but it's true that I'm quite a

577
00:20:03,942 --> 00:20:05,589
perfectionist for my clients.

578
00:20:05,630 --> 00:20:06,709
We definitely got that - 
Laughter.

579
00:20:06,750 --> 00:20:08,744
It's true that sometimes, 
even for myself I'm not as much,

580
00:20:08,744 --> 00:20:11,072
but for my clients it's (Michel 
Godart: Ah, you know...) something

581
00:20:11,072 --> 00:20:12,190
extremely important, 
you know.

582
00:20:12,230 --> 00:20:14,884
You know the saying: 
"the shoemaker's children always go

583
00:20:14,884 --> 00:20:16,267
barefoot" - Mutual laughter.

584
00:20:16,267 --> 00:20:19,199
So Nico, let's get back to the 
question from the very beginning,

585
00:20:19,199 --> 00:20:22,296
do you remember? (Nicolas Peroger: 
Tell me) I was telling you about

586
00:20:22,296 --> 00:20:24,729
your teenage dream, 
and I wonder "If the teenager you

587
00:20:24,729 --> 00:20:26,776
were at 16-17 years old came back 
here today,

588
00:20:26,776 --> 00:20:28,657
with supernatural power, 
and he saw you,

589
00:20:28,657 --> 00:20:30,590
you saw yourself, 
now, with your journey.

590
00:20:30,630 --> 00:20:32,910
What would you say to that teenager 
back then?"

591
00:20:32,950 --> 00:20:35,550
Yeah, that compared to when I was 
16-17 years old,

592
00:20:35,550 --> 00:20:37,960
we've really evolved, 
we've really grown up,

593
00:20:37,960 --> 00:20:40,752
we've become much more mature and 
now we know why we do

594
00:20:40,752 --> 00:20:41,830
this. And that's it!

595
00:20:41,870 --> 00:20:42,870
Would you do everything the exact 
same way?

596
00:20:42,870 --> 00:20:44,094
No, no, no, no, of course not!

597
00:20:44,094 --> 00:20:44,590
No, no

598
00:20:44,590 --> 00:20:46,350
But would you have come to Spain 
sooner?

599
00:20:46,790 --> 00:20:49,650
Yes, I would have come to Spain 
sooner because it's really an

600
00:20:49,650 --> 00:20:51,310
extremely cosmopolitan country.

601
00:20:51,310 --> 00:20:53,315
There's a lot of purchasing power, 
I would say,

602
00:20:53,315 --> 00:20:55,115
whereas we don't have purchasing 
power in

603
00:20:55,115 --> 00:20:56,349
Belgium anymore, actually.

604
00:20:56,390 --> 00:20:58,542
No, I think we actually have that 
purchasing power in Belgium, except

605
00:20:58,542 --> 00:21:00,024
the problem with Belgium is that we 
are one of the

606
00:21:00,024 --> 00:21:01,026
most taxed countries in Europe.

607
00:21:01,026 --> 00:21:01,830
Yeah, that too

608
00:21:01,830 --> 00:21:04,004
Let's admit it. So it's, 
we're not going to get into

609
00:21:04,004 --> 00:21:06,672
politics today, but I think that 
(Nicolas Peroger: Yes, yes), around

610
00:21:06,672 --> 00:21:08,696
me on a daily basis, 
whether on this show or outside of

611
00:21:08,696 --> 00:21:10,858
it, I hear more and more 
entrepreneurs who are just fed up

612
00:21:10,858 --> 00:21:13,480
with paying taxes (Nicolas Pegorer: 
Right. Yes, yes). And who say to

613
00:21:13,480 --> 00:21:15,918
themselves, "I'm going to try my 
luck elsewhere, I can't take it

614
00:21:15,918 --> 00:21:17,390
anymore," and in a way, 
it's worrying.

615
00:21:17,430 --> 00:21:21,147
We easily save 15% in taxes 
compared to Belgium over a year,

616
00:21:21,147 --> 00:21:24,106
so when you combine my wife's 
revenue and mine,

617
00:21:24,106 --> 00:21:26,230
well, it's not negligible at all.

618
00:21:26,270 --> 00:21:29,110
And what we really like here is 
that it's quite a cosmopolitan

619
00:21:29,110 --> 00:21:31,281
country, where things move forward 
non-stop,

620
00:21:31,281 --> 00:21:32,950
there's construction all the time.

621
00:21:33,030 --> 00:21:35,190
There are people coming from all 
over the world,

622
00:21:35,190 --> 00:21:37,728
from Europe, but from all over the 
world like Canadians,

623
00:21:37,728 --> 00:21:40,750
Americans who come and buy quite a 
few properties over on this side.

624
00:21:40,750 --> 00:21:42,430
So, is there strong competition as 
well?

625
00:21:42,470 --> 00:21:43,870
Yes, yes, there is strong 
competition, but...

626
00:21:43,870 --> 00:21:45,070
You have to know how to stand out.

627
00:21:45,230 --> 00:21:47,359
Exactly. We don't worry because, 
like I told you,

628
00:21:47,359 --> 00:21:49,388
we built our customer base over 
three years.

629
00:21:49,830 --> 00:21:54,110
And honestly, now all we have to do 
is just sustain what we have.

630
00:21:54,230 --> 00:21:56,778
And let's say, yes, 
there are clients who sell their

631
00:21:56,778 --> 00:21:59,031
house, who sell their property, 
so they stop,

632
00:21:59,031 --> 00:22:01,640
and we have other clients who call 
us during the week,

633
00:22:01,640 --> 00:22:04,190
so in the end we lose one client, 
we pick up one or two.

634
00:22:04,230 --> 00:22:05,670
For us, it's very stable and... 
honestly.

635
00:22:05,830 --> 00:22:06,990
As they say, it's chill.

636
00:22:07,150 --> 00:22:08,150
Yeah, exactly, it's chill, 
we can't...

637
00:22:08,150 --> 00:22:09,270
Except that you're sweating - 
Laughter.

638
00:22:10,030 --> 00:22:11,781
Yeah, it's, indeed, 
I arrived in Spain at 80 kilos, I

639
00:22:11,781 --> 00:22:13,532
only have... left (Michel Godart: 
Yeah, you're not

640
00:22:13,532 --> 00:22:14,550
at 80 kilos now), only 73 left.

641
00:22:14,550 --> 00:22:16,868
The camera is rolling, 
you're not at 80 kilos!

642
00:22:16,910 --> 00:22:19,433
I'm down to just 73, 
so I've already left seven kilos of

643
00:22:19,433 --> 00:22:21,230
sweat behind over three years, 
but...

644
00:22:21,430 --> 00:22:22,829
I know what I need to do now then, 
I'm going to come and help you.

645
00:22:23,430 --> 00:22:24,510
Well, that's why I come to

646
00:22:24,510 --> 00:22:25,950
Carmelo's, to Hola Patatas to...

647
00:22:25,950 --> 00:22:26,750
To gain a bit of weight?

648
00:22:26,750 --> 00:22:29,270
Exactly, gain back a bit of weight 
at my friends' place and that's it!

649
00:22:29,270 --> 00:22:30,944
So, by the way, thanks to Carmelo 
and Hola Patatas for having us on

650
00:22:30,944 --> 00:22:32,683
their premises to record (Nicolas 
Peroger: Yes, yes), it might be a

651
00:22:32,683 --> 00:22:34,421
bit noisy, but it creates a local 
vibe (Nicolas Peroger: Yes, yes),

652
00:22:34,421 --> 00:22:35,943
it's nice (Nicolas Peroger: 
Yes, yes, they are darlings).

653
00:22:36,310 --> 00:22:38,815
Anyway, we took the opportunity to 
do the interviews back-to-back, so

654
00:22:38,815 --> 00:22:41,276
thank you for coming over. So, 
I have a surprise for you Nicolas,

655
00:22:41,276 --> 00:22:44,010
this podcast will be accompanied by 
an explanatory text, and in this

656
00:22:44,010 --> 00:22:46,448
text there will be a link to a 
voicemail. And so people, on their

657
00:22:46,448 --> 00:22:48,978
smartphone, Spotify or whatever, 
they'll see there's a link, they

658
00:22:48,978 --> 00:22:51,383
click on it. They arrive on a 
voicemail, so they speak using the

659
00:22:51,383 --> 00:22:53,879
smartphone's microphone. If they do 
it on a PC, the PC needs to have a

660
00:22:53,879 --> 00:22:56,247
microphone of course. They can 
leave you a message (Nicolas

661
00:22:56,247 --> 00:22:58,328
Peroger: Oh, nice), 
so they can tell you "Nico, you

662
00:22:58,328 --> 00:23:00,804
worked on my villa last week, 
bravo, great job", or "I rented

663
00:23:00,804 --> 00:23:03,270
from you, it was spotless, 
clean, pristine. Thank you".

664
00:23:03,270 --> 00:23:03,870
Awesome!

665
00:23:03,870 --> 00:23:05,150
They can ask you a question.

666
00:23:05,150 --> 00:23:07,790
And we'll forward it to you, 
and you can reply the same way.

667
00:23:07,790 --> 00:23:10,714
And if people also tell me "I'm 
fine with having my voice put on

668
00:23:10,714 --> 00:23:12,982
the internet". Well, 
when your podcast is published,

669
00:23:12,982 --> 00:23:14,881
with the comments, 
we will also publish the voice

670
00:23:14,881 --> 00:23:16,418
messages. And so you'll be able to 
hear all

671
00:23:16,418 --> 00:23:17,620
these people reaching out to you.

672
00:23:17,660 --> 00:23:20,375
That would be nice. A bit of 
recognition is always nice as they

673
00:23:20,375 --> 00:23:21,379
say, it's wonderful.

674
00:23:21,379 --> 00:23:22,100
Thank you Michel for your...

675
00:23:22,100 --> 00:23:23,100
Thank you for your trust.

676
00:23:23,100 --> 00:23:25,234
Well, Michel, thank you for your 
work, honestly, there

677
00:23:25,234 --> 00:23:26,300
aren't many people like you

678
00:23:25,780 --> 00:23:27,027
Well, the feeling is

679
00:23:27,027 --> 00:23:28,100
mutual. See you soon.

680
00:23:28,220 --> 00:23:29,220
Thank you, Michel. Ciao, 
ciao!

681
00:23:29,260 --> 00:23:31,300
You're listening to "The Podcast 
Factory Org".

682
00:23:31,340 --> 00:23:34,785
This podcast project is an 
initiative created and offered by

683
00:23:34,785 --> 00:23:38,027
the non-profit organization "The 
Podcast Factory Org",

684
00:23:38,027 --> 00:23:41,269
sponsored by "transforma bxl - 
Innovation Playground",

685
00:23:41,269 --> 00:23:42,820
a coworking space in Evere.

686
00:23:42,860 --> 00:23:45,027
Since January 2025 and for five 
years,

687
00:23:45,027 --> 00:23:47,465
we are also sponsored by "Plugin 
Company",

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00:23:47,465 --> 00:23:50,378
our preferred charging station and 
card operator.

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00:23:50,420 --> 00:23:53,670
"The Podcast Factory Org" is very 
proud to be a member of "KAYA" -

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00:23:53,670 --> 00:23:56,799
Coalition of Ecopreneurs, 
and to collaborate with the "Love

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00:23:56,799 --> 00:24:00,236
Health Center". You can find all 
episodes of all our podcasts on the

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00:24:00,236 --> 00:24:02,019
website "What's Your Story dot be".

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00:24:02,180 --> 00:24:04,852
Don't forget to subscribe to our 
YouTube channel

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00:24:04,852 --> 00:24:08,567
@thepodcastfactoryorg, where we 
offer the podcast in video format

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00:24:08,567 --> 00:24:11,499
with subtitle transcriptions in 
several languages.